Privacy Policy

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This privacy notice tells you what to expect us to do with your personal information.

· Contact details

· What information we collect, use, and why

· Lawful bases and data protection rights

· Where we get personal information from

· How long we keep information

· How to complain

Prospect Point, 50 Princes Street, IPSWICH, IP1 1RJ, GB

01473 378590

hello@prospectpoint.uk

We collect or use the following information to provide and improve products and services for clients:

· Names and contact details

We collect or use the following personal information for the operation of client or customer accounts:

· Names and contact details

· Addresses

· Purchase or service history

· Marketing preferences

We collect or use the following personal information for information updates or marketing purposes:

· Names and contact details

· Marketing preferences

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o to ensure clients receive the right support and information about the right products to help them market and grow their business.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o So that we can provide a good level of service and ensure they are kept up to date with industry changes and updates 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

o to enable them to opt out and remove anyone that would no longer wish to be contacted

· Directly from you

We will only hold and store information for as long as is necessary and will either be updated or removed within 12 months.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

19 November 2024